Personalized Learning Handbook:
Reporting Damages or Issues
Damaged Chromebooks or those with persistent issues should be brought to the Media Center during homeroom or on the way to the student's lunch period. Exceptions can be made by a classroom teacher who can send the student with a pass to the Media Center during class. Students should not come by the Media Center between classes without a pass. No tardy passes will be written by Media Center staff.
Cracked screen, unresponsive touchpad/keyboard, missing key, and broken hinge are all examples of Chromebook damages. When students report these damages, the damaged Chromebook will be repaired and another Chromebook will be issued to the student. These damages are tracked according to the Consequence Matrix. Students are allowed ONE repair a school year under the Dell Warranty. Any damage after this will be billed to the student. Click here for more information on the warranty:
Not all issues require a visit to the Media Center. Students need to do some basic troubleshooting on their own before coming to the Media Center. Please try these Troubleshooting Tips. If an issue persists, please visit the Media Center for assistance.
Missing or Lost Chromebooks
- Please note that students who leave Chromebooks unattended are being negligent. It is the student’s responsibility to ensure the safety of their device at all times, much as they would with their wallet/purse or other valuable items.
- Students should be charging their Chromebooks at home each night and not bring their chargers to school.
- The Technology Fee covers one Chromebook repair but does not include the cost for the replacement of a lost or missing Chromebook or a Chromebook charger.
- Students should report missing Chromebooks to Mrs. Marra in the Media Center.
- Students who are unable to locate their missing Chromebooks are required to complete a missing Chromebook form which includes checking with each of the student’s teachers, obtaining teachers’ signatures, and a parental or guardian signature verifying steps have been taken to retrieve or locate the device.
Once the missing Chromebook form is completed and submitted, students will need to meet with Mrs. Marra to discuss possible Chromebook replacement options, determine whether his or her parents need to file a police report with our local police department, and if so, what information needs to be included in a police report. Mrs. Marra will file a report with the SRO regardless.
- In limited circumstances, students who do obtain a police report in a timely manner and provide a copy to Mrs. Marra may be able to obtain a replacement at no charge.
- Students who lose their Chromebooks, fail to obtain a police report or do not meet the eligibility criteria for replacement, or fail to report them as missing will owe a debt for the replacement cost.
- Students who have Chromebooks stolen from unsecured areas (leaving their Chromebooks unattended at school, leaving Chromebooks in an unlocked car, losing/stolen Chromebooks at a sporting event, etc.) will be responsible for the replacement cost of the Chromebook and will not be eligible for a replacement until this fee is paid.
- Students will not be provided a replacement Chromebook until all the aforementioned steps have been taken, and they have paid for the replacement cost or set up a payment plan with an administrator if financial cost is an issue.
Accessing Material Without Wifi
Students need to:
- Connect to the internet (GCSD) at school
- Go to each teacher’s google classroom.
- Make sure all needed documents are completely loaded and open.
- You must have each assignment open in an individual tab before you leave the wifi range.
- Once you leave, you will be able to view, type, and edit the documents that you previously opened. You will not be able to open any links once you leave the wifi range.
- While away from wifi, DO NOT CLOSE ANY TABS UNTIL YOU ARE FINISHED AND RECONNECTED TO THE INTERNET and progress has been saved. You could lose all your work otherwise.
- Monitor your battery life. It is best to keep it charged.
- If you accidentally close a tab, you could possibly get it back by clicking Ctrl+H to get back to your history.
- Be patient, files may take time to load.